Orders & Shipment
Once your purchase is completed, processing your order takes 2-3 working days. Actual delivery of your product is subject to courier’s discretion but usually takes 3-7 working days. Do take note that this does not include weekends and public holidays.
Please give the appointed courier a call directly to locate your shipment. If you face any difficulties please email us at urusetia@ctcs.com.my.
The following possibilities could have occurred:
- You have keyed in the wrong shipment address during purchase.
- There was nobody to pick up the parcel for 3 days in a row after courier’s notice was given.
- You could not be contacted via phone or email during delivery period.
If your parcel has been sent back to CWSB, we regret to inform you that you will have to bear the cost of having the shipment couriered to you again.
To avoid such a disappointment, please double check you’re shipping address during purchase and make sure that there is someone to pickup your parcel during shipment estimated arrival period. You are advised to check your shipping status as often as possible.
Cut of time for an order is 12.00pm. Orders received before cutoff time can be processed within the same working day. Orders received after the cut off time will be processed on the consecutive working day. Please take note that cut off times and shipment dates might change during major festivities due to courier service and supplier shutdown.
You can change your shipping information at CWSB Online Store’s website anytime before you finalize an order.
To alter your address for future purchases, navigate to your account information settings page. Your address is editable under “Customer Addresses”.
If however you find an error in your shipping address after you’ve placed an order, you may email urusetia@ctcs.com.my before 12.00pm on the same day your order is placed to request us to rectify the address for you. An email will be sent to you confirming the change of shipping address.
Click your email link on the top right corner; it will divert you to your account details page. To check your order history, navigate to customer orders and click ‘details’ on the corresponding order you are interested in.
Payment
CWSB currently utilizes ToyyibPay service that supports various merchants.
Yes, the option to use Visa or Master cards to purchase products is available. Please tick the corresponding payment options during checkout.
Yes, ToyyibPay does offer solutions for interbank payments including those affiliated with MEPS. Merchants include Maybank2u, Public Bank, CIMB Clicks, Hong Leong Online etc.
Please contact urusetia@ctcs.com.my for further assistance.
To ensure that your transaction is safe and secure, we currently only accept payment through the ToyyibPay portal. Any other form of payment will not be entertained.
Yes, the price shown on the CWSB Online Store is inclusive of 10% GST. This applies to all our products sold in CWSB Online Store.